Problems with external emails

Update 3pm 28 July: Life as normal is restored at the Library. If you're not receiving a reply to your emails, it's no longer the technology's fault.

Update, 1pm 28 July: We are now able to send and receive external emails. The backlog of delayed emails is still being processed.

The National Library is currently experiencing delays sending emails to and receiving emails from external addresses.

The problem started on Saturday 26 July and we hope to have it fixed later today (28 July). Any emails sent or received will not be lost but there will be a significant backlog to process, resulting in delays.

This impacts several services, including:

-- forms on www.natlib.govt.nz such as the ISBN form, the CIS form, and the Ask a Librarian form and registratiosn for professional development

-- Te Puna reports which are normally delivered via email.

If you need help or to get in touch with a National Library staff member, please call our Helpdesk 0508 837 862 or our main switchboard (04) 474 3000.

I'll update this message as soon as we know the problem. is fixed